Frequently Asked Questions
Tutorials with screen shots are available for downloading. Please scroll to the bottom of this page to access.
Log In FAQs
I am a USCCB Community Member, how do I log in? All USCCB Community members can log in to the website by using their Username and Password. Please note: All USCCB Community members have an online profile. Do NOT use the 'Haven't registered yet?' link. If you are logging in for the first time, you must use the username and password assigned to you by the system. This will be sent to you in an email from email@example.com. Please check if the email was sent to your spam filter if you have not received it.
The log in box is located on the right-hand side of the website. If you have forgotten your password, use the 'Forgot your Password?' link to reset it. If you are still having trouble logging in, please contact us or call (202) 541-3320.
I am not a USCCB Community Member, how do I log in? Only USCCB Community Members can log into the USCCB Community website. If you are interested in becoming a member, please contact us with your name, your diocesan ministry and contact information -- email, daytime phone number.
How do I change my username and password? In order to change your username and password, you first need to log into the website using your existing username and password. Then click on the ‘Manage Profile’ link located in the right hand ‘My Profile’ menu. A page will appear with several options, click on the ‘Edit Bio’ link and your personal information will appear. The third and fourth lines are your username and password – each has a ‘(change)’ link next to the field, clicking on ‘(change)’ allows you to change your username and password. (If you have forgotten your username or password, please use the link on the right side of the page labeled "Forgot your password?")
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My Profile FAQs
How can I change the information in My Profile? USCCB Community members can change any information in their membership profile by logging in and clicking the 'Manage Profile' link located in the right hand 'My Profile' menu. All membership information is private and only available for viewing by other USCCB Community members. The USCCB Community does not share this information with any person or organization unless consent is given by the member.
What is the 'My Profile' menu? When a USCCB Community member logs in to the website, the 'Member Log In' box on the right of the screen changes to the 'My Profile' menu. This menu helps members navigate through the information that is specifically connected to his/her account. Here you can edit your Profile, view your 'Groups,' subscribe to forums, change your preferences, and read and send internal site messages. Members can choose to use as little or as many features within the USCCB Community 'online community.'
What is 'Profile Home'? 'Profile Home' is all the information attached to your USCCB Community membership file.
What is 'Manage Profile'? Members can click on 'Manage Profile' to edit your profile information, set your online preferences, create and manage blogs (if blogs are available for your group), view and send messages and access groups. Once you click on 'Manage Profile,' a new menu will appear with all these options highlighted. Each of the available options on this menu are explained below.
What are 'Preferences'? 'Preferences' are your personal preferences regarding how often you wish to be alerted by email regarding activity on the USCCB Community website. We recommend members check the box next to 'Email me when new messages arrive;' this enables you to receive an email notifying you that an internal site message has been sent to you by another USCCB Community member. These settings can be changed at any time.
What are 'Groups'? 'Groups' is a listing of groups to which you belong. Much of the activity within USCCB Community takes place in groups. You can participate in a forum discussion, review resources from USCCB, share your own resources, view upcoming events and more within the groups.
What are 'Forums'? 'Forums' are conversations on topics of interest to particular groups or subsets of groups. Non-members cannot access or view the Forums. Members can comment, upload files and provide links to external websites within any particular Forum. If you are interested in the establishment of a new Forum topic, please make a request in the ‘General Discussion’ Forum for your Group.
What is 'Messaging'? By clicking on the 'Messaging' link members can send and read messages to and from other USCCB Community members. These messages are sent through the USCCB Community website's internal messaging system. Members can choose to receive an email notification when a message is sent. The 'Message Center' page is set up similar to an email account; each member has an inbox, can read, save or delete messages sent and received.
How do 'messages' differ from emails? Messages (as found in the 'Message Center') are generally short messages sent through the USCCB Community website. Unless you have your preferences set to do so, you will not receive an email notification every time you receive a message. In order to retrieve messages, you must log in to the USCCB Community website. Members can use these messages to contact other members or simply to send a short, quick message to a colleague. Internal messaging systems are used by social networking sites (much like the new USCCB Community website) to encourage networking and to provide easy communication between members. They also provide a level of confidentiality not available with email.
What are 'Blogs'? 'Blogs' are your personal blogs which you can choose to create and update as frequently as you wish, or you can choose not to utilize this feature. Other USCCB Community members can search for, view, comment on and 'Subscribe' to your blog. Non-members cannot access or view your blog. Some Membership Groups ask their members to participate in Forums (see above) and have deactivated the Blog option.
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Member and Content FAQs
Where is the Directory? Members can search the database (and if you are looking for a complete listing of members, simply leave all fields in the search blank) by clicking on the green + icon or the link for 'Directory & Features.' You must be signed in as a USCCB Community member to view the results.
What do I do if I find a mistake on the website? Since our website is constantly changing and improving there is ample room for mistakes. If you run across a mistake on the site, please report it by contacting us. Please provide details, including the URL address for the page where the mistake appears. You may change your personal information (in your profile) at any time.
What do I do if I feel someone is using the USCCB Community website inappropriately? Although not anticipated, please report any inappropriate use (in detail) by contacting us. Please see our Comments Policy for additional information.
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